Sue Hayter


Sue Hayter

Director & Mortgage Broker
0425 792 903

Credit Representative Number 387788 is authorised under Australian Credit Licence 389328

Sue is the company owner of Quality Financial Group Pty Ltd, Trusted Mortgage Broker & Melbourne Mortgage Broker Mentor. She is a practicing mortgage broker and has over 20 years experience in the banking and finance industry as a bank home loan manager and owner of her own mortgage broking company. You will be totally comfortable being a client of ours because we teach you how to be in control of your home loan so that you save money. We look out for you ensuring that you have the best choice of lenders so that you can have a home loan that is not unsuitable for your individual needs.

  • By discussing your individual requirements, we’ll provide you with a hassle free process on which you can depend.
  • You’ll feel secure knowing that we fully understand the purpose of your lending so that you can reach your financial goals.
  • You are updated throughout your home loan application process from the beginning to settlement & beyond
  • Your home loan process is micro managed ensuring that your home loan settles on time
  • Your home loan has an annual review to check that the bank is still looking after you
  • You will be educated how to pay off your home loan quickly after we have explained how you can be in control of your savings

Equipped with a Diploma of Financial Services from Melbourne’s RMIT University, Sue is also a full member of the Mortgage & Finance Association of Australia (MFAA), the Finance Brokers Association of Australia (FBAA) and the Credit & Investments Ombusdsman.

Sue also mentors mortgage brokers who are new to the industry. She is the author of the Quality Financial Group Mentor Programme which has been assessed by the MFAA & FBAA against their minimum standards and has been recognised and approved as a Mortgage Broker Mentor Programme.

We all have to continue to move forward and make sure we have the right team, with the right people to be fast acting and fast moving in the market place. Equipped with a Diploma of Financial Services from Melbourne’s RMIT University and as an MFAA &  FBAA Approved Mentor, we are at the forefront of innovation, fostering a culture of excellence, which provides any new entrant into our industry a greater chance of success.

While actively writing home loans and keeping up to date with the latest in our industry, Sue’s sleeves will be rolled up and working beside the broker as they begin their journey.

New brokers will find their mentoring experience professional and authentic, grounded by honesty, integrity and a good sense of humour. Whether they are new to the finance industry or looking for a career change into mortgage brokering the new broker deserves a smooth and personable transition with a tailored plan to suit their personal goals and career aspirations.

Quality Financial Group Pty Ltd, is a full corporate member of the MFAA, FBAA and Credit & Investments Ombudsman.

Quality Financial Group Pty Ltd  ABN 58162544783 I Credit Representative Number 387788 is authorised under Australian Credit Licence 389328

How to become a mortgage broker?

We welcome you to look at our website

What Sue’s happy clients are saying

We used Sue as our mortgage broker after having some difficulty obtaining a home loan from our lender due to a casual work situation, despite our great credit history. Sue guided us to the right bank and product for us and due to her industry contacts had us approved much sooner than anticipated and still within our finance clause she was fantastic! Sue worked hard during this time, even working with us after hours, to ensure everything got done as quickly as possible. Sue’s honesty and communication skills were much appreciated, as was the reassurance she gave us after the stress of applying through the credit union.

We were extremely pleased to have been referred to Sue and would highly recommend her to anyone else looking for an efficient, knowledgeable and personable mortgage broker.

Thank you!

Casey & Adam, Elwood Melbourne

Sue was always readily contactable, even after hours. She was straight forward to deal with and very thorough. She pushed us and our lender to get things done when it was necessary, because we had a very short time to settle.

Ann, Malvern Melbourne

Sue was most helpful and presented a very balanced approach to allow us to decide on the course we wanted to follow.

Bernard & Mary, Elsternwick Melbourne

Sue was amazing and I am 100% certain that we would not have secured our first home and first home loan without her guidance and hard work. We will be forever grateful to her and have already passed on her details to several friends who are also in the first stages of contemplating their first home.

Joanne, Burwood Melbourne

You have safeguarded me through the whole process of my property purchase from initial assessment on my borrowing capacity to obtaining a great rate on the home loan; from guiding me with the price negotiation to signing the contract; from wording the finance clause to further service on discounted landlord insurance. Without your generous help, I wouldn’t be able to get my property settled in such short period of time.

Jenny, Hawthorn Melbourne

Sue was excellent from start to finish. Her friendliness and professionalism was apparent and very much appreciated. Sue’s vast experience enabled me to be aware of all my options. With patience and professionalism I was kept in contact all the way through the process with many updates. I am now in a beautiful house and out of the renting market.

Thank you Sue!

Magida, Brighton Melbourne

When my offer for vacant land was successfully accepted, I found it daunting choosing the right mortgage as a first time home buyer. Having the added complexities of being self- employed, I approached Sue Hayter to help me. Sue guided me through the whole application process and I managed to secure an excellent rate on my home loan. Thanks Sue, I couldn’t have done it without your help! I’m now on the property ladder and look forward to building my dream home in the near future.

Darian, Elsternwick Melbourne

After immigrating to Australia I never thought I would have the opportunity to buy a house of my own. I had a small deposit and was battling to figure out the maze of information from all the banks, let alone the first home owners grant and the stamp duty discount. Sue did an outstanding job of taking all the stress away. She explained all the different home loans to me, worked out all the calculations and negotiated a good deal for me. Thus armed with the pre-approval, I was able to negotiate a good offer on a house. Sue did a fantastic job with everything and I can truly say that the most effort for me was to turn up and sign the loan agreements.

My sincere thanks to Sue, I cannot thank her enough.

Steven, Ringwood North Melbourne

We found our dream home on a Sunday and did not have a loan in place to bid on the auction the following weekend. Sue worked hard to get us a loan efficiently and effectively, at competitive rates in less than a week! Her honesty and transparency are greatly appreciated. I would recommend Sue to anyone. It was a sincere pleasure working with her.

Stephanie & Luke, Elwood Melbourne

Thank you Sue for helping us with our home loan. We found our dream house, and when we signed the contract of sale, we thought that it would be easy to get a home loan, however this became a very stressful time for us. Thank goodness we were introduced to you because we had lost all hope, and you made our dreams a reality. You gave us excellent service and kept us updated with progress all the time. We especially thank you for taking the time to see us immediately to get all the forms completed so that you could submit our application to save time and prevent delays. We are very grateful to you for saving us a lot of costs, stress and anxiety. We are impressed with your honesty and professionalism and will refer all of our friends and family to you in future!

Again, we would like to thank you very much for your work, we really do appreciate it, we are now finally in our dream home! Thank you Sue

Sally & Ben Hall, Bentleigh Melbourne

Again, I would like to thank you for all your help, it was a pleasure to deal with you and I would be happy to recommend you to any friends who need assistance with securing a home loan in the future.

Lee, Hampton Melbourne

Sue, we are very appreciative to you for giving us outstanding customer service which made all the difference to our home loan settling on time and therefore avoiding penalty interest. Thanks for coming to our rescue with our urgent house purchase and for liaising with our conveyancing solicitor, real estate agent (to get the valuation done really quickly) and the bank so that we could realise our dream of moving into our house at the right date. Your excellent customer service exceeded our expectations.

Bev and Richard, Kew Melbourne

East or West Sue is the Best!

Joseph & Priya, Doncaster Melbourne

Sue provided a fantastic service, all the way through the process.

John, Kensington


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